Last updated: 11 April 2026 · Governed by the laws of the Netherlands
Service. The LeadRouter SaaS application, including its web interface, API, Slack integration, and AI chatbot interfaces.
Customer Data. All data, information, and content that Customer or its users submit to, or that LeadRouter processes from connected systems (including Salesforce) on behalf of Customer.
Subscription. The right to use the Service for the agreed term against payment of the agreed fees.
An agreement is formed when Customer (i) accepts these Terms during sign-up, (ii) starts a free trial, or (iii) submits a paid order. These Terms apply to all offers, agreements, and deliveries between Leadspot B.V. and Customer, to the express exclusion of any general terms and conditions of Customer.
Leadspot B.V. may amend these Terms from time to time. Material changes will be communicated at least thirty (30) days in advance via email or in-product notice.
Leadspot B.V. may offer a free trial of the Service for an initial period (typically fourteen (14) days). The free trial is provided "as is" and without warranties of any kind.
Subscriptions are billed monthly or annually in advance, in EUR or USD as agreed. All fees are exclusive of VAT and any other applicable taxes, which will be added where required.
Invoices are payable within fourteen (14) days. In case of late payment, Leadspot B.V. is entitled to charge statutory commercial interest pursuant to Article 6:119a of the Dutch Civil Code (wettelijke handelsrente) and reasonable extrajudicial collection costs.
Leadspot B.V. may suspend the Service if invoices remain unpaid more than thirty (30) days after the due date, after one written reminder.
Unless otherwise agreed, the Subscription runs for an initial term of one (1) month or one (1) year and renews automatically for successive periods of equal length. Either party may terminate effective at the end of the then-current term by giving written notice no later than one (1) month before the renewal date.
Either party may terminate with immediate effect, without judicial intervention, if the other party materially breaches the agreement and fails to remedy within thirty (30) days after written notice, or if the other party is declared bankrupt or granted a moratorium of payments.
Upon termination, Customer's access ends. Leadspot B.V. will, on written request within thirty (30) days after termination, make Customer Data available for export. Thereafter, Customer Data may be permanently deleted.
Customer is responsible for the accuracy and lawfulness of all Customer Data, the actions of its users, and keeping account credentials confidential. Customer shall not:
The Service connects to Customer's Salesforce instance and may connect to other third-party systems (e.g. Slack, AI providers). Customer is responsible for maintaining valid credentials and the necessary rights for these third-party systems. Leadspot B.V. is not responsible for the availability or performance of any third-party service.
To the extent that LeadRouter processes personal data on behalf of Customer, Leadspot B.V. acts as a processor (verwerker) and Customer acts as the controller (verwerkingsverantwoordelijke) within the meaning of Regulation (EU) 2016/679 ("GDPR"; in Dutch: AVG).
The parties have entered into a Data Processing Agreement (DPA) that forms an integral part of these Terms, available on request via hello@leadspot.biz.
Leadspot B.V. will: (i) process personal data only on documented instructions from Customer; (ii) ensure persons authorised are bound by confidentiality; (iii) implement appropriate technical and organisational measures, as described on the Security page; (iv) assist Customer in fulfilling data subject requests; and (v) notify Customer without undue delay of any personal data breach.
Personal data is hosted within the European Economic Area (EEA). Where sub-processors outside the EEA are used, transfers will be governed by the EU Standard Contractual Clauses or another adequate transfer mechanism.
Leadspot B.V. maintains technical and organisational security measures designed to protect Customer Data, as further described on the Security page. These include encrypted credential storage, transport encryption (TLS), least-privilege access, audit logging, and an air-gapped architecture for AI features that limits the scope of data exposed to AI models.
Leadspot B.V. uses commercially reasonable efforts to make the Service available 24/7, excluding planned maintenance and circumstances beyond its reasonable control. Specific service-level commitments, if any, are agreed separately in writing.
All intellectual property rights in and to the Service remain the exclusive property of Leadspot B.V. or its licensors. Customer is granted a non-exclusive, non-transferable, revocable right to use the Service for the duration of the Subscription and solely for its internal business purposes.
Customer retains all rights in and to Customer Data. Customer grants Leadspot B.V. a non-exclusive, royalty-free licence to use Customer Data solely to the extent necessary to provide and improve the Service.
Each party shall treat as confidential all non-public information disclosed by the other party. Confidential information may not be disclosed to third parties without prior written consent, except where required by law or to professional advisors bound by confidentiality.
Leadspot B.V. warrants that the Service will materially conform to its documentation under normal use. To the maximum extent permitted by Dutch law, all other warranties, whether express or implied, are excluded.
To the maximum extent permitted by Dutch law, Leadspot B.V.'s total aggregate liability arising out of or in connection with the agreement shall be limited to the fees paid by Customer to Leadspot B.V. during the twelve (12) months preceding the event giving rise to the liability, with an absolute maximum of EUR 25,000.
Leadspot B.V. shall not be liable for any indirect, incidental, consequential, or punitive damages, including loss of profits, revenue, data, goodwill, or business interruption.
The limitations of this Article 14 do not apply in the event of intent (opzet) or wilful recklessness (bewuste roekeloosheid) on the part of Leadspot B.V.'s management.
Neither party is liable for failure to perform its obligations to the extent such failure results from circumstances beyond its reasonable control, including acts of God, war, terrorism, strikes, internet outages, or failures of upstream providers (Salesforce, hosting, AI providers).
These Terms and any dispute or claim arising out of them are governed by and construed in accordance with the laws of the Netherlands, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Any dispute that cannot be resolved amicably shall be submitted to the exclusive jurisdiction of the competent court of Amsterdam, the Netherlands.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in full force. The parties shall replace any invalid provision with one that most closely reflects its original intent.
Customer may not assign the agreement without Leadspot B.V.'s prior written consent. Leadspot B.V. may assign to an affiliate or successor in connection with a merger, acquisition, or sale of assets.
All notices must be sent in writing to hello@leadspot.biz or to the email address on file for Customer.
Leadspot B.V.
Amsterdam, the Netherlands
Email: hello@leadspot.biz